In Pisale, we value and respect your privacy. This Privacy Policy describes how we collect, use, and protect the information you provide us when you visit our website or make a purchase.
Information We Collect:
- Personal Information: We may collect personal information such as your name, email address, shipping address, and phone number when you register on our website, make a purchase, or contact us for assistance.
- Payment Information: When making a purchase, we may need to collect payment information, such as credit or debit card details, to process your order securely.
- Browsing Information: We may collect information about your browsing activity on our website, including the pages you visit, the products you view, and the actions you take.
Use of Information:
- User Experience Customization: We use the information we collect to customize your experience on our website and to provide you with content, products, and services that we believe may be of interest to you.
- Order Processing: We use the information provided when making a purchase to process and ship your orders, as well as to provide you with updates on the status of your order.
- Communication: We may use your contact information to communicate with you about your account, orders, promotions, or other important updates.
Information Protection:
- We implement appropriate security measures to protect the information we collect and store, including physical, electronic, and procedural measures, to protect against unauthorized access, alteration, or disclosure of your personal information.
Cookies:
- Our website uses cookies to enhance your user experience and to collect information about your browsing activity. Cookies are small data files stored on your device when you visit a website and allow us to remember your preferences and provide you with a personalized experience.
- By using our website, you agree to the use of cookies in accordance with our Cookie Policy. You can control and manage cookies in your web browser, and you can choose to disable them at any time, although this may affect the functionality of certain parts of our website.
Changes to the Privacy Policy:
- We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified on our website or by email. We recommend that you periodically review this Privacy Policy to stay informed of any changes.
If you have any questions or concerns about our Privacy Policy or the use of your personal data, please do not hesitate to contact us. Your privacy is important to us, and we are committed to protecting your personal data securely and responsibly.
Return Policy:
At Pisale, we strive to ensure your satisfaction with every purchase you make on our website. If for any reason you are not completely satisfied with your purchase, we offer a return policy to provide you with peace of mind and confidence in your shopping experience.
Return Conditions:
- Products must be in their original condition, unused, and with all original tags and packaging intact.
- Returns must be made within the specified period, which is typically 30 days from the date of receipt of the order.
- Customized or tailored products according to your specifications are not eligible for return unless they are defective or do not meet your specifications.
Return Process:
- Contact our customer service team within the specified return period to notify us of your intention to return a product.
- We will provide you with detailed instructions on how to proceed with the return, including the shipping address and any necessary documentation.
- Carefully package the product in its original packaging and send it back to us within the specified period.
- Once we receive the returned product and verify its condition, we will process your refund or exchange as appropriate.
Refunds and Exchanges:
- Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed.
- Exchanges are subject to stock availability and may be subject to additional charges if the exchange product has a higher price than the original product.
Exceptions:
- In the case of defective or damaged products, we are committed to offering you a full refund or replacement at no additional cost.
- We cannot accept returns of products that do not meet our return conditions or that are returned after the specified period.
Contact:
If you have any questions or concerns about our return policy, please feel free to contact our customer service team. We are here to assist you and ensure you have a satisfactory shopping experience at Pisale.